From MSU Extension:
Do you have pesticide-resistant spider mites, thrips, whitefly or aphids? Have you attempted to use biological control agents (BCAs) and given up in favor of traditional control methods? The frequent use of insecticides in the greenhouse has led to many pesticide-resistant insects. For example, control of whitefly on poinsettias was more difficult than ever during the 2012 growing season. Some producers are moving to a biological control program because of the decreased effectiveness of traditional methods while some want to reduce the risk of accidental exposure of their employees to chemicals. No matter what the reason is for the switch, there are four critical steps to starting a biological control program.